I thought I might share some helpful information if you have this problem. Perhaps you can do-it-yourself and fix that tangled hose or call us if you have a problem with it.
Polaris Installation Manual:
1 – Measure the deepest part of the pool. Cut the leader hose, from end that attaches to feed hose, so length is equal to the greatest depth of the pool.
2 – Attach leader hose to feed hose and connect hose to the pool wall at the return line. Extend hose to farthest point of pool. The hose end must be within 6” – longer or shorter—of the farthest point. See dotted circle.
3 – Hose too long? Separate hose at center swivel. Cut equal amounts of the overage from each 10-foot feed hose section.
4 – Hose too short? Buy an additional feed hose section (part #9-100-3104), one swivel (part #D20) and two hose nuts (part #015) from an authorized Polaris dealer.
5 – After adjusting hose, position hose floats as shown.